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At the turn of the millennium, NEI Technologies Pvt.
Ltd. was launched as the new face of customer experience resulting from
the marriage of Computer Telephony Integration and Voice Automation
Technologies. NEI boasts of a technological acumen currently honed by a
team of skilled and dedicated engineers at its development centre in
Mumbai & Jodhpur, and the organization aims to grow in employee strength
by the end of the current fiscal year.
A business that caters to India's largest IT-enabled services platform,
NEI currently serves a clientele of 1.5-million end-users in addition to
holding a reach of 90 million potential customers. The solutions provide
complete back-end connectivity with 10,000 distributors spread across
the nation. NEI has a staggering advantage of penetrating through to the
common man across any state in this country, having made 44
speech-enabled automated voice call service platforms installed
nationwide with speech recognition in 9 Indian regional languages; while
3 additional regional languages are in the process of being
incorporated.
Despite catering to such large numbers and diversities, NEI has taken
the endeavor one step further than its competitors by providing
Transaction Enabled services made available on a universal telephone
number and SMS code that works locally for its clients and end-users.
This, NEI believes, is of critical importance to the development of the
nation.
NEI enjoys a strategic alliance with world leaders in CTI Technology,
enabling it to avail of a preferential price arrangement, thus offering
cutting-edge technology at cutthroat prices. Furthermore, NEI being a
lean organization has lesser overheads than its larger competitors,
thereby being more cost effective.
NEI’s international partnerships also offer a strong technological
backing. It aims to bring in a human element to the Internet in India
and the rest of the sub-continent by answering
e-mails, providing Internet services and consulting through interactive
chats and new voice-based technologies. NEI has facilitated the ease of
call avoidance and call optimization avenues by using new telephonic and
Internet-based technologies. |
